RETURN POLICY


RETURN POLICY

Customer satisfaction is our goal at Cares & Whoas. We strive to ensure all of our products are crafted with quality and durability to ensure they meet your expectations; however, in the unlikely event event you receive an item that is somehow damaged or defective, we will be happy to offer you an exchange or refund for qualifying purchases.

RETURN/EXCHANGE CONSIDERATIONS

Returns/exchanges must be made within 30 days of order receipt.

Item(s) must be in it’s original condition, free of any visible wear and tear, unwashed and tags still attached. Any item that is not in it’s original condition, is damaged, worn, or missing embellishments are not eligible for return.

All returns of hats, jewelry, and  boots are subject to exchange or store credit only.

All purchases of sale items are final sale and returns are not accepted.

All return items must be accompanied by original receipt and reason for returning the item(s).

All returns will be credited to the original form of payment. Please allow 12-14 business days for processing of your return. Your credit card account will be credited upon processing of the returned item(s) and your credit should appear within one billing cycle. You will receive an email notification upon the completion of return processing.

Gift recipients, who wish to return an item and do not wish to exchange, will receive store credit.

Shipping fees of returned/exchanged items will no be credited. If an item return/ exchange is due to a mistake on the part of Cares & Whoas, the exchange item(s) will be shipped at no cost to you.

Online purchases may also be returned at our store location for your convenience. 

ADDRESS FOR RETURNS

Cares & Whoas

7200 Lone Pine Drive

Rancho Murieta, CA 95683

If you have any questions, please feel free to call us at 916.354.2119 ext. 104, or send an email to info@caresandwhos.com

MERCHANDISE POLICY

We strive to keep an up-to-date inventory on our website. Inventory available in our store is automatically updated on the site. However, there are rare instances that items are sold from our physical store before they are taken off of the website, resulting in a web order that we cannot fill.