RETURN & EXCHANGE POLICY

Return and Exchange Policy

At Cares & Whoas, we are dedicated to your satisfaction with every purchase. We understand that occasionally an item might not meet your expectations, and we’re here to help. Please take a moment to review our Return and Exchange Policy for guidance on how we can assist you.

Eligibility for Returns and Exchanges

In-Store and Online Purchases:

  • Items must be in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.
  • Returns must be made within 14 days of purchase of delivery for a refund.
  • Exchanges must be made within 30 days of purchase or delivery.
  • Proof of purchase is required, such as a receipt or order confirmation.

Non-Eligible Items

The following items are not eligible for returns or exchanges:

  • Items showing signs of wear, damage, or missing embellishments.
  • Jewelry
  •  Hats
  • Eyewear
  • Swimsuits
  • Personal hygiene products (e.g., cosmetics, underwear)
  • Perishable goods
  • Furniture
  • Artwork
  • Sale items or items purchased as part of a promotion.
  • Special order, custom-made, or personalized items.
  • Shipping costs for returned/exchanged items are non-refundable unless the return is due to an error by Cares & Whoas.

Price Adjustment Policy

We strive to offer fair and competitive pricing to all our customers. To maintain consistency and transparency, we do not provide price adjustments for products purchased before or after any sales, promotions, or price changes.

  • No Price Adjustments: We do not honor price adjustments if a product’s price changes after your purchase, whether due to a promotion, discount, or other pricing updates.
  • Final Sale Prices: Prices at the time of purchase are final and cannot be retroactively adjusted to reflect future or past discounts.
  • Promotional Offers: Promotions and discounts are only valid during their advertised periods and cannot be applied to previous or future purchases.

We value your understanding and encourage you to stay informed about upcoming promotions and sales by subscribing to our newsletters or following us on social media.

This policy ensures fairness to all customers and helps us maintain consistent pricing practices. If you have any questions, please contact our customer service team for assistance.

In-Store Purchases: Returns and Exchanges

Items purchased in-store can be returned or exchanged at either of our locations:

  • 498 SW 6th Street, Ste. 101, Redmond, OR 97756
  • 7200 Lone Pine Drive, Rancho Murieta, CA 95683

Return Timeframe: Returns must be made within 14 days of purchase.
Exchange Timeframe: Exchanges must be made within 30 days of purchase.
Final Sale: All sales on discounted merchandise are final. No cash refunds or exchanges.

Online Orders: Returns and Exchanges

For online purchases, you may return or exchange items using one of the following methods:

Return by Mail:
Send your items to:
Cares & Whoas: Returns
498 SW 6th Street, Ste. 101, Redmond, OR 97756

  • Return shipping costs are the responsibility of the customer unless the return is due to an error by Cares & Whoas.
  • For instructions or clarification, contact Customer Service at (541) 645-3908.

In-Store Return or Exchange:
Bring your online purchase to one of our store locations:

  • 498 SW 6th Street, Ste. 101, Redmond, OR 97756
  • 7200 Lone Pine Drive, Rancho Murieta, CA 95683

Online Orders: Refund and Exchange Options

Returns: Items that have been confirmed as delivered back to Cares & Whoas and meet the return policy eligibility requirements are eligible for a return within 14 days of delivery to the order recipient.

  • Refunds will be processed to the original payment method within 3-5 business days after the returned item(s) are inspected.
  • Please allow additional time for your bank or credit card company to process the refund.

Exchanges: Items that are confirmed as delivered back to Cares & Whoas and meet the return/exchange eligibility requirements are eligible for exchange or store credit within 30 days of delivery to the order recipient.

  • If you wish to exchange an item for a different size, color, or product, our team will assist you in completing the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at (541) 645-3908 or email info@caresandwhoas.com.

  • We may require photographic evidence of the damage or defect and will arrange a replacement or refund as needed.

Cancellation Policy

Orders can only be canceled before they are processed for shipment.

  • If your order has already shipped, our standard return and exchange policy will apply.

Contact Information

For all return and exchange inquiries, please contact:

Cares & Whoas reserves the right to modify this Return and Exchange Policy at any time without prior notice. Changes will take effect immediately upon posting on our website and in-store. Please review this policy regularly for updates.

Last updated: 2/25/2024

Thank you for shopping at Cares & Whoas! We appreciate your business.