Customer satisfaction is our goal at Cares & Whoas. We strive to ensure all of our products are crafted with quality and durability to ensure they meet your expectations; however, in the unlikely event you receive an item that is somehow damaged or defective, or just not the right fit, we will be happy to offer you an exchange or return for qualifying purchases. 


Qualifying orders for return or exchange must be made within 14 days of original order receipt for full refund. All orders that exceed the 14 day return/exchange time frame are subject to store credit only. All sale items are final sale.

Item(s) must be in their original condition, free of any visible wear and tear, unwashed and tags still attached. Any item that is not in their original condition, damaged, worn, or missing embellishments are not eligible for return/exchange.

All items for exchange must be accompanied by original receipt and reason for exchanging the item(s).

All returns of hats, jewelry, and  boots are subject to exchange or store credit only.

All purchases of sale items are final sale and exchanges are not accepted.

All returns will be credited to the original form of payment. Please allow 12-14 business days for processing of your return. Your credit card account will be credited upon processing of the returned item(s) and your credit should appear within one billing cycle. You will receive an email notification upon the completion of return processing.

Gift recipients who wish to return an item and do not wish to exchange, will receive store credit.

Shipping fees of returned/exchanged items will not be credited. In the case an item for return/ exchange is due to a mistake on the part of Cares & Whoas, a return shipping label will be issued.

Online purchases may also be returned/exchanged in person at the store location of your convenience or shipped to:


Cares & Whoas: Returns
498 SW 6th Street
Redmond, OR 97756 

If you have any questions, please feel free to call us at (916) 354-2119 Ext. 104, or send an email to


We strive to keep an up-to-date inventory on our website. Inventory available in our store is automatically updated on the site. However, there are rare instances that items are sold from our physical store before they are taken off of the website, resulting in a web order that we cannot fill.