RETURN & EXCHANGE POLICY

At Cares & Whoas, we are dedicated to your satisfaction with every purchase. We understand that occasionally an item might not meet your expectations, and we’re here to help. Please review our Return and Exchange Policy for guidance on how we can assist you.

---

Eligibility for Returns and Exchanges

In-Store and Online Purchases

• Items must be in original condition, unused, unworn, unwashed, and with all original tags and packaging intact.

• Returns must be received within 14 days of purchase or delivery for a refund.

• Exchanges or store credit must be completed within 30 days of purchase or delivery.

• Proof of purchase (receipt or order confirmation) is required.

---

Non-Eligible Items

The following items are not eligible for return or exchange:

• Items showing signs of wear, damage, or missing embellishments.

• Jewelry, hats, eyewear, swimsuits.

• Personal hygiene products (e.g., cosmetics, underwear).

• Perishable goods.

• Furniture or artwork.

• Sale or promotional items.

• Special order, custom-made, or personalized items.

• Shipping costs for returned/exchanged items (non-refundable unless due to Cares & Whoas error).

---

In-Store Purchases

Items purchased in-store may be returned or exchanged at either location:

• 498 SW 6th Street, Ste. 101, Redmond, OR 97756

• 7200 Lone Pine Drive, Rancho Murieta, CA 95683

• Returns must be made within 14 days of purchase.

• Exchanges must be made within 30 days of purchase.

• Discounted merchandise is final sale (no refunds or exchanges).

---

Online Orders

To initiate a return or exchange, please contact us first at info@caresandwhoas.com or (541) 645-3908. Our team will confirm eligibility and provide next steps.

Return by Mail
Cares & Whoas: Returns
498 SW 6th Street, Ste. 101
Redmond, OR 97756

• Customers are responsible for return shipping costs unless the return is due to a Cares & Whoas error.

• A trackable shipping method is required, as we cannot be held responsible for lost or delayed return packages.

In-Store Return or Exchange
Bring your online purchase to either store location listed above.

---

Refunds and Exchanges

• Once a return or exchange has been initiated, items must arrive back to our return address within 14 days.

• Eligible items will be inspected upon arrival.

Refunds

• Refunds will be issued to the original payment method within 3–5 business days after inspection.

• Please allow additional time for your bank or credit card company to finalize the transaction.

Exchanges & Store Credit

• Items may be exchanged or issued store credit within 30 days of delivery.

• Customers are responsible for return shipping. For exchanges, Cares & Whoas covers the outbound shipping on the replacement item.

• Our team is happy to assist with selecting another size, color, or style.

---

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@caresandwhoas.com or (541) 645-3908. We may request photos and will arrange a replacement or refund as appropriate.

---

Cancellation Policy

Orders may only be canceled before they are processed for shipment. Once shipped, our standard return and exchange policy applies.

---

Price Adjustment Policy

To maintain fairness and transparency, we do not offer price adjustments on prior purchases.

• No Price Adjustments: Prices at the time of purchase are final, regardless of future promotions or discounts.

• Final Sale Prices: Discounts cannot be applied retroactively.

• Promotional Offers: Valid only during the advertised promotion period.

We encourage you to stay informed about upcoming promotions by subscribing to our newsletter or following us on social media.

---

Contact Information

For all return and exchange inquiries:

• Phone: (541) 645-3908

• Email: info@caresandwhoas.com

Cares & Whoas reserves the right to modify this policy at any time without prior notice. Updates will be effective immediately upon posting online or in-store.

Last updated: 9/19/2025

Thank you for shopping with Cares & Whoas—we appreciate your business!